FAQ

When will my order be ready ?

Pending product availability, orders will be distributed the weekend of November 15th by GMHA organizers. Stay tuned for details. If your items are going to be delayed due to circumstances beyond our control, we will be in touch directly with updated timeline information.

How do I know which size to order?

Each of the products in this store has garment measurements included in the product images. Please choose your garment size carefully - we cannot accept exchanges due to incorrect sizing.

Pro tips for using sizing charts:

  1. Find a garment that you own already (and like the fit of), that is similar to the garment you'd like to purchase. For example, if you are looking to order a hoodie, pick your favourite hoodie.
  2. Measure your existing garment, and choose the size on the chart that best matches your garment measurements. 

What happens if one of my products isn't immediately available?

We’ll let you know if any of the items you’ve ordered aren’t immediately available. We’ll give you our best estimate for when they’ll be back in stock, and give you the following options:

  • You can wait for the back-ordered item(s) to become available.
  • You can cancel the back-ordered item(s) and receive a full refund.

Can I make any changes to my order once it has been placed?

Please note that your order is being custom-made. Please contact us immediately if you need to make a change to a current order. We will do our best to fulfill your request. Once garments are customized, we are unable to accept cancellations or exchanges. 

What should I do first when I get my order?

Before trying on any new Gan Islanders apparel, please make sure to confirm the following:

  • Quantities are correct 
  • Sizing is correct 
  • Personalization is correct

If any of these details are incorrect, please contact us immediately.

There is a problem with my order. What do I do? 

We exercise a high degree of care in producing quality garments, and we’re committed to your satisfaction. If you receive a garment with a defect, please contact us right away. (Refer to our refund policy for more details.)

Where is my order coming from?

Your Gananoque Islanders Apparel order is being decorated locally in Kingston by Primetime Custom (www.primetimecustom.com)